Utility companies need to limit expensive printing, postage, and processing costs on their statements. However, even in this age of online bill payments, a certain percentage of customers will always request a paper statement sent to their homes each month. They simply prefer to receive and pay their bills by mail. Additionally, the ability to send trackable past-due notifications is also an unfortunate necessity for the utility industry. A paper trail proving you made every effort to contact the customer at their service address is best when the possibility of a shut-off looms. But how do you handle all the paper and processing that goes along with printed statements?
It's a problem: Utility companies are constantly struggling to handle their billing and statements. The manual workflow of printing, tracking, sending, and processing a mountain of paper can be labor-intensive, and time-consuming. If not managed properly, a utility company’s statement process can quickly become an inefficient mess that sucks up time and money. This will result in decreased revenue for the company, higher fees to consumers, and poorer service overall.
Solve: The answer is better automation. BlueCrest products can make the statement and paper notification process efficient and cost-effective. Save time, reduce staffing needs, and lower costs while increasing accuracy. With BlueCrest's automated printing, inserting, and sorting solutions, you can finally take control of your billing workflow in-house. Combine it with our postal savings and tracking software options, and you're certain to improve the customer experience without wasting time and money!
