Our flexible service plans offer the most comprehensive support in the industry to mitigate risks, maximize uptime, and optimize your performance. Our experienced technicians and specialists will give you the confidence that your systems are available and performing at the optimal level. We offer a variety of maintenance support packages to suit your business needs.
Standard Print/Insert
Delivery
Installation — set-up and testing
Initial basic operator training
Warranty 90 days (manufacturing defect)
Standard Sortation
Installation and operation training
90-day warranty
Sorter helpdesk access for 1 year
The PADRE Solution
Security Cloud
Remote health checks and monitoring
Monthly postal directory updates
Time and Materials
Standard package +
Pay-by-hour service from expert factory-trained technician
On-location Installation of OEM parts by a BlueCrest technician
Response within 4 business hours
Block of Hours
Standard +
Prepaid labor hours at a discounted rate
On-Call EMA
Standard +
Priority technician response time
Pre-Periodic Maintenance Inspection
Scheduled Periodic Maintenance
Parts and replacement by a BlueCrest technician
Clarity Advisor (insert only)
On-site EMA
On-call package+
On-site CSR; fastest time to repair
Proactive monitoring of systems
On-site parts inventory and stocking
Quarterly Business Review
Operational Planner Software (insert only)
Clarity Advisor (insert only)
Investing in BlueShirt Excellence means you will receive service support and partnership that goes above and beyond, exceeding your expectations and driving optimal outcomes again and again.
